Policy/Frequently Asked Questions

Questions : support@omgbabefash.com

***Please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored.

What is the return/exchange policy?

We do accept returns, however we  do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. The customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale.

For more information click the link below:

https://omgbabefash.com/pages/refund-policy

I'm missing an item or my item arrived damaged or with a defect?

Please email us at support@omgbabefash.com as soon as possible with images attached. We will not accept claims after 48 hours from delivery date.

I wore my item once or a few times, can i still return it if i don't like it or noticed defects or damages?

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We will not accept your return, issue a refund, or store credit for an item that has been worn or washed. 

How long will it take to receive my order?

We use USPS Priority Shipping. Items are processed and shipped out 24-48 BUSINESS hours (Tuesday-Friday), after order is received and processed it takes 2-3 BUSINESS days to be delivered. Shipping times are estimates and not guaranteed. 

For more information click the link below:

https://omgbabefash.com/pages/shipping-policy

My package has been lost/stolen. What do I do?

Please make sure to submit the correct address. OMG BABE FASH is not responsible for lost or stolen packages; however, we will do our best to help you find your package since each order comes with a tracking number. In the case your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

I accidentally put the wrong address?!

Please double check your information and make sure everything is correct. Email us at support@omgbabefash.com as soon as possible. We do try to ship our orders out in a timely matter so we will try our best to fix it, if we have not already shipped the order. If an order gets returned to us for incorrect address etc, you will be required to pay for shipping .

Do you have a size chart?

We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please email us. We try to add measurements to the description of the product.

 

For any additional questions please email us

support@omgbabefash.com